Support. Four instant fixes below · email or a ticket for anything else.
Products
DeckSpaceLive DeckVoice$19 DeckTest$29 Claude Accounts$14 DeckStudioSoon
More
Docs Changelog Pricing Community Download Start 7-day free trial →
DeckSpaceSupport

Instant fixes,plus a real person.

The in-app Help room (⌘/ inside DeckSpace) covers everything hands-on. The big four are below. Anything else: info@deckspace.dev or open a ticket — a real person reads every message and usually replies within a few hours. The community lives at deckspace.dev/community.


01 · License, billing & devices

License, billing & devices.

Your license key is permanent — the same key survives renewals and reinstalls. Lost it? Re-send it to the email you paid with.

devices

2 Macs per license

Each license covers 2 Macs (Team: 2 per seat). Free a seat in the app: Settings → Plan & License → Remove.

billing

Manage billing

Upgrade, switch monthly/annual, update your card, or cancel from Settings → Plan & License → Manage billing — it opens your secure Stripe portal. Cancelling keeps access until the end of the paid period.

bundle

Deck Complete

Deck Complete includes DeckVoice, DeckTest & Claude Accounts while subscribed; their keys arrive with your welcome email (re-send above).


02 · Updates

DeckSpace updates itself.

When a release ships, an Update now banner appears in the app — one click downloads, verifies the signature, installs and relaunches.

  • Triggered from the Update now banner in the app — nothing to download by hand
  • Your license and workspaces carry over untouched
  • Release history: deckspace.dev/changelog
deckspace · update now
✓downloaddone
✓verify signatureok
✓installdone
›relaunchlive
03 · macOS permissions

macOS permissions.

Voice features ask for Microphone once; system-wide dictation also needs Accessibility and Input Monitoring (System Settings → Privacy & Security). The Voice room's Permissions section deep-links to the right pane; grant, then quit and reopen DeckSpace.

First launch says it "can't verify the developer"? Right-click DeckSpace → Open → Open (just once).
system settings · privacy
✓Microphone · voice featuresgranted
✓Accessibility · dictationgranted
✓Input Monitoring · dictationgranted
›quit and reopen DeckSpacenext

04 · Troubleshooting

Four instant fixes.

on launch

"Subscription ended" on launch

Renew from that screen (or Manage billing); your key stays the same.

activation

Activation fails

Paste the whole key (it's long). "Already active on 2 Macs" → remove a device on the other Mac first.

agents

An agent won't start

Check its CLI is installed and on PATH; test it in a plain terminal pane.

offline

Offline

A verified Mac keeps working for up to 30 days between license checks.

Still stuck?

A real person reads every message.

Anything the four above don't cover — email or open a ticket, and a reply usually lands within a few hours. Hands-on help lives in the app's Help room (⌘/) and the community at deckspace.dev/community.

In-app Help room ⌘/ · Tickets · Community